BOOKING TERMS AND CONDITIONS
We strongly recommended that you are protected by holiday/travel insurance prior
to making a booking.
All bookings via our online system should be treated as provisional until you receive confirmation email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your stay. If the booking is less than 8 weeks from the date of your stay, the full price of the stay is required.
Payment can be made by debit or credit card on line at the time of your booking. Alternatively, you can pay by bank transfer or PayPal. Confirmation of the booking will be sent after the deposit (or full payment), has been received. If the balance is not paid by the due date The Roost reserves the right to re-let the cabin and retain the deposit.
When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided. This email forms a contract between you and The Roost.
The Roost only accepts bookings from persons over 18 years of age. The maximum number of adults in the accommodation is two. The Roost reserves the right, at all times, to refuse or cancel a booking.
CORONAVIRUS & HEALTH
If you or anyone in your household (even if they are not travelling with you e.g. children, relatives) are showing signs of Coronavirus, you must not travel to stay at The Roost. You must remain at home and self isolate for 14 days. We operate self-check in at The Roost.
You must sanitise your hands on arrival BEFORE operating the key safe. We provide a hand sanitiser dispenser for this purpose. If you choose to travel and self check in you are certifying that you and your travel companion are fit, well and showing no signs of Coronavirus.
If during your stay you develop any Coronavirus symptoms, you must immediately notify The Roost management and return to your home to self-isolate. No refunds will be due. If you are not well enough to drive home, you must contact a health professional immediately for advice.
ARRIVALS & DEPARTURES
Your accommodation will be ready by 3.30pm on the day of arrival. We are located in a Special Area of Conservation and, consequently, there is limited external lighting on site, because of this, we ask for all arrivals by 9pm, all year round. Your accommodation must be vacated by 10am on day of departure.
CANCELLATIONS & REFUNDS
If you cancel less than 8 weeks before the start of your holiday, we will endeavour to re-let your accommodation. If we are unable to do so, we regret that we will be unable to refund any monies paid. Should you give us more than 8 weeks notice, we will refund monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance. We recommend that you have appropriate holiday insurance cover.
If you are unable to travel due to personal illness (e.g. Coronavirus or other illness) our cancellation policy applies.
If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any changes in prices applicable for the new dates) or receive a full refund.
We charge £30 for one dog and £40 for two. We provide a cosy bed, towels, bowls and a doggy treat. If you are bringing a dog, we ask you to keep them off the furniture and bedding (we provide a lovely bed for them). We also ask that if they get a little muddy, you use the on-site dog wash area and doggy towels provided. Please do not wash them in the cabin bathroom. We often have sheep grazing in our upper field so, when onsite, we ask that your dog is kept on a lead and under control at all times. Please clear up after your dog with the poo bags provided. We ask that you do not leave your dog alone in the cabin at any time. If you want to bring your dog/s, you must agree to these rules at the time of booking.
We want all our guests to enjoy a peaceful, relaxing stay with us. To keep the meadow tranquil, and so as not to disturb the wildlife or other guests, we do not allow any music or radios outside the cabins as noise is amplified as it travels up the valley. Please use headphones if you wish to listen to music. We also ask you to be conscious of how much noise you are making around the camp fire at night. After 10.30pm the only sound that should be generally audible in the field is hooting owls, the snuffling of the badgers and a low murmuring of our guests enjoying the sunset and some tranquil star gazing.
We reserve the right to ask your party to leave if there is repeated noise after having received two warnings. As you will have breached the terms of your contract with us, no refunds will be given.
Due to the high fire risk with a wooden structure, the use of candles and tea lights is not permitted inside the cabins.
FIREWORKS & CHINESE LANTERNS
Due to the high fire risk with a wooden structure, the use of fireworks, sparklers and Chinese lanterns are not permitted across the entire site, at any time.
LOGS & CAMPFIRE WOOD
We provide a generous basket of kiln dried, split logs and kindling for normal usage of the wood burning stove . For the firepits, the cabins back onto woodland and we encourage our guests to collect the ample supplies of wood from the forest floor instead. If you do require extra logs, they can be purchased for £6.50 a bag. The BBQ works best with charcoal and that can be pre-ordered onsite or purchased from nearby garages and supermarkets.
BREAKAGES & DAMAGE
Please leave the accommodation tidy (please remember to strip the bed when you leave) and let us know if anything gets broken, so we can replace it for our next guest. We will only charge for replacement in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment up to £150 from the guest. Guests will be charged for any item(s) that are removed or lost from the accommodation
Smoking is not permitted in the cabins or outside on the wooden deck area. If you smoke in the meadow, please dispose of your butts responsibly.
Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify us immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or
you will be offered to re-book for another time, subject to availability.
The Roost is located in a Special Area for Conservation (SAC) and has been carefully designed to provide maximum guest comfort and convenience whilst respecting the surrounding natural environment and its native inhabitants. Please note there is no pathway lighting to the cabins from the car parking area. A rechargeable torch is provided at the keysafe and a further torch provided in the cabin for your convenience. At dusk, the window blinds will go down automatically to minimise the impact of lighting on the nocturnal wildlife, especially the rare & protected horseshoe bats. Remember to close the curtains too as they automatically open again at 8.30am in the morning!
We have provided recycling bins for all recyclable waste and ask that you please use these as much as possible. Your Welcome Information pack advises you of what is recyclable locally.
The Roost holds no responsibility for guests who are unable to attend due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach The Roost due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance
to cover such eventualities. If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.
No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to guests during their occupancy.
If you leave an item behind in the cabins, you can request for us to return it by post. There is a fixed charge of £5.00 for this service.
The Roost accepts no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety
grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of The Roost management.
Last updated: 01/02/21 by The Roost Luxury Glamping