BOOKING TERMS AND CONDITIONS

We strongly recommended that you are protected by holiday/travel insurance prior
to making a booking.


BOOKINGS

All bookings via our online system should be treated as provisional until you receive confirmation email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your stay. If the booking is less than 8 weeks from the date of your stay, the full price of the stay is required.

Payment can be made by debit or credit card on line at the time of your booking. Alternatively, you can pay by bank transfer or PayPal. Confirmation of the booking will be sent after the deposit (or full payment), has been received. If the balance is not paid by the due date The Roost reserves the right to re-let the cabin and retain the deposit.

When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided. This email forms a contract between you and The Roost.

The Roost only accepts bookings from persons over 18 years of age. We are strictly adults only and the maximum number in the accommodation is two. The Roost reserves the right, at all times, to refuse or cancel a booking.

We will do our upmost to ensure you stay in the cabin you booked but may, very occasionally, have to move your reservation into the alternate cabin.

ARRIVALS & DEPARTURES

Your accommodation will be ready by 3.30pm on the day of arrival.

We are located in a Special Area of Conservation and, consequently, there is limited external lighting on site, because of this, we ask for all arrivals by 9pm, all year round.

Your accommodation must be vacated by 10am on day of departure.

CANCELLATIONS

Any cancellation must be in writing via email and will only be effective once we send written confirmation of the cancellation to you. Please see REFUNDS section for your entitlement to refunds.

Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.

When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.

We strongly recommend that you take out holiday insurance at the time of making the booking with cancellation cover. Whilst we allow you to cancel your stay, we cannot guarantee that we will be able to refund any part of the payments you have already made.
If you are unable to travel to the cabins for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation.

REFUNDS

Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.

If your dates are resold:
You will be entitled to a refund of all payments you have made to us minus:
(a) any reduction in the value per night of the new booking received compared with the rate charged to you for your stay nights;
and (b) a £50 cancellation admin charge.

If your dates cannot be resold then:
If you cancelled Eight weeks or more prior to the check-in date. We will retain the deposit you paid at the time of booking. Less than eight weeks to the check-in date. We will retain all payments made and you will be liable for any outstanding balance payment.
If you are unable to travel due to personal illness (e.g. Coronavirus or other sickness), our cancellation policy will apply.

If we cancelled your stay: In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.

If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.

AMENDMENTS

Booking amendments are subject to a £50 administration fee.

DOGS

Well behaved, house trained dogs are welcome. We charge £30 for one small/medium sized dog and £40 for two small dogs. We provide a cosy bed, towels, bowls and a doggy treat. If you are bringing a dog, we ask you to keep them off the furniture and bedding (we provide a lovely bed for them). We also ask that if they get a little muddy, you use the on-site dog wash area and doggy towels provided. Please do not wash them in the cabin bathroom. We often have sheep grazing in our upper field so, when onsite, we ask that your dog is kept on a lead and under control at all times. Please clear up after
your dog with the poo bags provided. We ask that you do not leave your dog alone in the cabin at any time.

If you want to bring your dog/s, you must agree to these rules at the time of booking.

NOISE

We want all our guests to enjoy a peaceful, relaxing stay with us. To keep the meadow tranquil, and so as not to disturb the wildlife or other guests, we do not allow any music or radios outside the cabins as noise is amplified as it travels up the valley. Please use headphones if you wish to listen to music. We also ask you to be conscious of how much noise you are making around the camp fire at night. After 10.30pm the only sound that should be generally audible in the field is hooting owls and the snuffling of the badgers and a low murmuring of our guests enjoying the sunset and some tranquil star gazing.

We reserve the right to ask your party to leave if there is repeated noise after having received two warnings. As you will have breached the terms of your contract with us, no refunds will be given.

BICYCLES

If you are bringing your bike on holiday with you, please ensure you have your own insurance. Whilst we have a secure, lockable bike shed for your use – our business insurance does not cover guests’ bicycles.

ELECTRIC VEHICLE CHARGER

We have three untethered electric charging points. A full charge costs £15.00. Please scan the QR code at the charging point to make a card payment.

CANDLES

Due to the high fire risk with a wooden structure, the use of candles and tea lights is not permitted inside the cabins. We provide battery operated tea lights for our guests.

FIREWORKS & CHINESE LANTERNS

Due to the high fire risk with a wooden structure, the use of fireworks, sparklers and Chinese lanterns are not permitted across the entire site, at any time.

LOGS & CAMPFIRE WOOD

We provide a generous basket of kiln dried, split logs and kindling for normal usage of the wood burning stove. For the firepits, the cabins back onto woodland and we encourage our guests to collect the ample supplies of wood from the forest floor instead. If you do require extra logs, they can be purchased for £6.50 a bag. The BBQ works best with charcoal. This can be pre-ordered or purchased on site or you can bring along your own supplies.

Please clean the barbecue after you have used it.

CLEANING, BREAKAGES & DAMAGE

Please leave the accommodation tidy and let us know if anything gets broken, so we can replace it for our next guest. Accidents happen and we will only charge for replacements in exceptional circumstances, as we expect a fair degree of wear and tear. If the damage is directly attributable to the guest, then we reserve the right to requests payment to cover all damages incurred directly during you stay.

All cleaning, under normal circumstances, is included as part of your stay. If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings then The Roost reserves the right to charge for this work at a rate of £16 per hour. The Roost reserves the right to invoice guests following their stay .

Guests will be charge for any item(s) that are removed or lost from the accommodation.

SMOKING

Smoking is not permitted in the cabins or outside on the wooden deck area. If you smoke in the meadow, please dispose of your butts responsibly.

UTILITIES

Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify us immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.

EXTERNAL LIGHTING

The Roost is located in a Special Area for Conservation (SAC) and has been carefully designed to provide maximum guest comfort and convenience whilst respecting the surrounding natural environment and its native inhabitants. Please note there is no pathway lighting to the cabins from the car parking area. A rechargeable torch is provided at the keysafe and a further torch provided in the cabin for your convenience. At dusk, the window blinds will go down automatically to minimise the impact of lighting on the nocturnal wildlife, especially the rare & protected horseshoe bats. Remember to close the curtains too as they automatically open again at 8.30am in the morning!

RECYCLING

We have provided recycling bins for all recyclable waste and ask that you please use these as much as possible. Welcome information in the cabins advises you of what is recyclable locally.

EXTREME WEATHER

The Roost holds no responsibility for guests who are unable to attend due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach The Roost due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities. If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.

LIABILITY

No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to guests during their occupancy.

If you leave an item behind in the cabins, you can request for us to return it by post. There is a fixed charge of £5.00 for this service.

FORCE MAJEUR

The Roost accepts no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of The Roost management.

Last updated: 20/06/24 by The Roost Luxury Cabins